M&P Mercury Sales, parent company to M&P Yacht Centre received the honored distinction of #1 ranked boat dealer in Western Canada as announced by Boating Industry Magazine's twelfth-annual Top 100 Dealers Award.
When it comes to buying a boat, prospects are given an endless number of resources to make the best decision. When it comes to choosing the right dealership - an equally important decision - consumers have lacked this same guidance. Thanks to Boating Industry magazine's Top 100 Dealers program, buyers now have insight into the most dependable and professional dealerships with which to do business.
M&P Mercury ranked high on this elite list, which recognizes the best-of-the-best of all marine dealers in North America.“From the thousands of dealers in North America – and hundreds of nominations – these 100 dealers are the best of the best,” said Boating Industry Editor in Chief Jonathan Sweet. “These dealers excel not only at the business of selling boats, but also delivering a great customer experience.”
The Top 100 is the only independent ranking of boat dealers in North America. The list recognizes dealerships that are unsurpassed in business operations, professionalism, marketing tactics, customer service and more. The Boating Industry Top 100 has recognized the top dealers in North America every year since 2005.
M&P is proud to have been awarded the #1 rank of all Canadian Dealerships in Western Canada on the Top 100 list for 2015. "We are pleased with our amazing team at M&P and the results of everyone's hard work," President Bob Pappajohn commented. "Their commitment to making our customers' boating experience the most rewarding, fulfilling and memorable experience possible has resulted in our success and recognition as the top choice for prospective boaters looking to deal with a professional and reliable dealership. As we continue to refine our processes to ensure our customers receive the best services and products, we look forward to climbing even higher up the list in the years to come."
M&P Mercury, parent company to M&P Yacht Centre, is the West Coast's only Marine Industry 5-Star Certified Marine Dealer. The Marine Industry Dealership Certification program is designed to help boaters to connect with dealerships that have made a commitment to quality products and services. The goal is to ensure that buying and maintaining a boat are pleasant experiences. When you visit a Marine Industry Certified Dealer you can feel confident you are choosing a business that is committed to your satisfaction. You can expect to find:
* Friendly, knowledgeable employees * Quality Products * Reliable service
To become certified a dealership must demonstrate their commitment to excellence by meeting high standards in key areas:
* Operations * Facilities * Professional sales/service processes
* Customer satisfaction and employee training/satisfaction
The program sets standards for all U.S. and Canadian marine dealers to strive for when it comes to sales, service and follow-up processes, human resources and training, and facility upkeep. It is comprised of three steps, each of which is earned based on meeting 10 individual standards. Program compliance requires evaluation by an independent, third-party consultant and participating dealerships retain their certified status for two years after which time they are reevaluated and re-certified.
Designed to recognize Brunswick dealers who are operating world-class retail and service facilities, this certification program offers an objective third-party review of participating dealerships against a wide range of quality measures. These measures are the product of research into the best practices of retail and service operations. The Brunswick dealer certification program is the most comprehensive independent dealer certification program in the marine industry. As such, Brunswick believes that boaters can expect a truly superior boating experience from certified dealers such as M&P Mercury.